Hey there! Remember the last time you reached out to a company and actually felt heard? That’s the experience we’re aiming for at steplynk. Our founder, James, still replies to emails personally—though he might take a day or two during peak seasons. (Honestly, we’ve had customers shocked when they realized it wasn’t an auto-reply!)
Whether you’ve got a question about that cozy sweater you saw or just want to chat about sustainable fashion (our team geeks out over fabric innovations), we’re all ears. Here’s how to find us:
Live Chat? You bet! Look for the little icon in the corner—our support team’s online Monday–Friday, 9am–6pm NY. (Confession: We’ve been known to sneak in some weekend hours when new product samples arrive.)
Last month, a customer’s random suggestion about packaging led to our eco-friendly wrap redesign. That’s why we read every message—even the rants about international shipping (we feel you, and we’re working on it).
So go ahead, hit us with your best questions, rants, or even your grandma’s knitting tips. We’re listening.
P.S. If you’re into behind-the-scenes stuff, ask about our "photo studio bloopers"—let’s just say mannequins can be surprisingly uncooperative.
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