You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team immediately with your order number. We cannot guarantee cancellations for orders that have already entered the shipping process. If your order has already been shipped, you may return it following our standard return policy after receiving the package.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will inform you of the approval or rejection of your refund.
Please note that certain items are non-returnable, including perishable goods, custom products, and personal care items. These restrictions will be clearly noted on the product page at the time of purchase.
Once your return is approved, we will initiate a refund to your original payment method. You will receive the credit within 7-10 business days, depending on your financial institution's processing time. Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product).
If you received a gift and would like to return it, we will issue a refund in the form of store credit to the original purchaser. The refund amount will equal the purchase price of the item, excluding any shipping charges.
If you haven't received your refund within the expected timeframe, please first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us with your order details and we will investigate the matter.
In cases where a refund is delayed due to incorrect payment information provided by the customer, we will make reasonable efforts to contact you to resolve the issue. If we are unable to reach you within 14 days, the refund may be canceled, and you will need to initiate a new refund request.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team. We're here to help and will respond to your inquiry as quickly as possible.
steplynk Korea Ltd.
Address: 2683 Pickens Way,Dallas,Texas
Phone: +18176758131
Email: [email protected]
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