At StepLynk, we prioritize seamless delivery for your footwear and lifestyle essentials. Our team processes orders within 1-2 business days, ensuring your carefully curated selections—from everyday comfort wear to performance-ready gear—are packed with care. We partner with trusted carriers to maintain reliability across all product categories.

Processing typically completes within 48 hours of order confirmation. Delivery windows vary based on your location and selected shipping method. Expedited options may be available during checkout for time-sensitive purchases. Seasonal demand or carrier delays may occasionally extend transit times, which we proactively communicate via email.

We offer tiered shipping options to balance speed and affordability:

Standard Shipping ($15): 10-15 business days for orders under $45
Free Table Rate Shipping: 5-10 business days for orders of $45+

All costs are calculated at checkout based on cart value and destination.

Currently serving 30+ countries including the US, Canada, UK, and EU member states. Some remote locations or islands may have restricted access. If your region isn't available at checkout, contact [email protected] for potential alternatives. We continuously expand our delivery network to serve more customers.

Upon shipment, you'll receive a confirmation email with:

- Carrier-specific tracking number
- Direct link to monitor progress
- Estimated delivery date

Track directly through our website's "Order History" section or the carrier's portal. Most tracking updates refresh within 24 hours of scanning events.

While 98% of deliveries arrive on time, unforeseen delays can occur. If your package exceeds the estimated window:

1. Verify the tracking status for carrier updates
2. Check your mailbox or building reception
3. Contact [email protected] with your order number

We initiate carrier investigations after 5 business days of inactivity and provide replacement or refund options when necessary.

International orders may incur customs fees determined by your local authorities. These charges:

- Are the customer's responsibility
- Vary by country and product category
- Typically payable upon delivery

We declare accurate product values to comply with regulations. For duty estimates, consult your national customs website before ordering.